Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the

tracking information via email.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products,

and your location. Before the final checkout page you will be shown what the cost of

shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.

When the item becomes available we will ship you the rest of your order. You will not be

charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned. You must return the

item within 30 days of your purchase.

1. Please email support@premiumhairboutique.com to request a refund and we will

assign you a tracking #.

2. Mail your returned item to:

Premium Hair Boutique LLC

5200 Jimmy Carter Blvd Suite 5

Norcross GA 30093

3. Include in your package a signed letter stating the reason for your return and the

original receipt.

Return Exceptions

Some items cannot be returned if they are opened or altered in anyway. Items must be

in original condition.

Merchandise that has been worn, used, or altered will not be accepted for return or

exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We

also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your clothing item for a different

size or color. You will not be subject to a restocking fee in this case, but you still will

have to pay return shipping.